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Have questions about your order, or a general enquiry?
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FAQs
General
Is it good to travel with?
Yes, it’s perfect as the fabric is a viscose which means it’s machine washable on a gentle cycle and literally just take out and hang with no ironing required and if you do want to iron it , just iron on a silk heat. The fabric is amazing.. it feels and breathes like silk which makes for light travel in the suitcase too!
Sizing
What sizes do you go up to?
XS-5XL in most styles.
Can I wear it if I’m pregnant and growing?
Most definitely.. all our styles have room to grow and are perfect for feeding as well as wearing before, during and after pregnancy.
Domestic Shipping
Within Australia we ship via Australia Post so that all orders can be tracked. Delivery is Express post with Tracking. Once you have placed an order, you will receive a confirmation email with the details of your order. It will then be processed and dispatched within 2 business days. Once dispatched, we will send you an email with tracking details.Express delivery within major metro and regional population centres is next business day from when Australia post receives the parcel. For delivery to rural/country postcodes in Western Australia, Northern Territory, Victoria, and South Australia, please allow extra time, as your postcode could be outside the guaranteed express postal Next Day Delivery Network. Please check the Australia Post website to see if your postcode is within the Next Day Delivery Network .Please note that unforeseeable issues within the Australia post network that may delay delivery is beyond our control and we will not be liable.
DOMESTIC SHIPPING COSTS:
Orders $150 and over receive free express shipping.
Orders under $150 will be $15 express post .
Weekends / Public Holidays
Any order placed on the weekend or public holiday will be processed on the next business day.If someone is not home to take the delivery, please look for a calling card from Australia Post in your mail box. The calling card will contain information on the nearest post office where your parcel will be available for pickup.
Tracking
We provide tracking details for all orders, but can not be responsible for lost or stolen items, once dispatched.
Unfortunately once the parcel is lodged with Australia Post, the shipment is no longer within our control, and is at the risk of the purchaser.
By placing an order online and successfully completing checkout, you are agreeing to our returns and shipping terms as outlined here. If you are unsure of anything, please do not hesitate to CONTACT US before completing your order. We will gladly answer any questions you may have.Unfortunately we can not guarantee exact delivery times and times are only an approximate provided by the postal carrier. Once the parcel is lodged with Australia Post, the shipment is no longer within our control.
As deliveries are out of our control once posted, if you have not received your order and you have not been home for delivery, Australia Post will leave a notification notice with details of what to do next. In most cases your parcel is waiting for you at your nearest Australia Post office and your notification notice had been misplaced.
Please CONTACT US if you require further assistance in tracking your order.
International Shipping
Orders to be delivered outside of Australia will be shipped via Australia POST Standard Delivery with Tracking.
Please allow approximately between 4 - 15 business days(depending upon destination country) for delivery.
International shipping estimates for each country are provided at checkout.
Unfortunately we can not guarantee exact delivery times and times are only an approximate provided by the postal carrier. Please be aware that any customs delays are out of our control, and can delay delivery times.
Please be aware that the courier is delivering to an address not the person, and whoever signs for the parcel is assumed to be authorised to take delivery.
International shipping charges do not include possible taxes and duties which may apply at Customs in the delivery destination country. Any customs duties, taxes and fees will rest with the purchaser.
INTERNATIONAL SHIPPING COSTS - (International Standard Delivery with Tracking)
ALL INTERNATIONAL ORDERS - $35
Weekend & Public Holidays
Any order placed on the weekend or public holiday will be processed on the next business day.We provide tracking details for all orders, but can not be responsible for lost or stolen items, once dispatched. Unfortunately once the parcel is lodged with Australia Post , the shipment is no longer within our control, and is at the risk of the purchaser.
Tracking
By placing an order online and successfully completing checkout, you are agreeing to our returns and shipping terms as outlined here. If you are unsure of anything, please do not hesitate to CONTACT US before completing your order. We will gladly answer any questions you may have.
WHERE IS MY ORDER?
As deliveries are out of our control once posted, if you have not received your order and you have not been home for delivery, the POST should leave a notification notice with details of what to do next. Please CONTACT US if you require further assistance in tracking your order.
